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Terragene S.A. Privacy Policy

TERRAGENE considers your privacy and the protection of your information to be extremely important. For this reason, you want to ensure that it is collected and maintained in a reliable medium. In this sense, it is our company’s policy to comply with all current privacy and data protection laws.

Personal information:

By accepting the use and privacy policies of this website, you agree to Terragene collecting and using certain information as described in this section. TERRAGENE may collect personal information about you, including but not limited to:

Usage Information: TERRAGENE may collect information about website usage that is voluntarily recorded, such as the features and functionalities accessed, the frequency and duration of use, and any errors encountered during use.

Personal Information: TERRAGENE may collect certain personal information provided by you, such as your name, email address, Internet Protocol (IP) address and contact information, if you provide it voluntarily.”

Consent and opt-out: By using the website, you expressly consent to the collection and use of the above information as described in this clause. If you do not agree with these conditions, you must refrain from using the website.

Cookies and similar technologies: To provide you with a better service on our websites, we and our service providers use cookies to collect your personal data when you browse. When you visit our website for the first time, you can learn more about the types of cookies we use and the choices you can make about them.

Use of information:

● Improve the website and Products in order to offer you a better user experience;
● Provide information about Terragene products, services and operations;
● Respond to any questions, concerns, queries and/or concerns you may have raised;
● To contact you regarding the services or products you receive from us and any changes to them;
● To contact you, both by Terragene and through any of the companies in the economic group, for the purpose of informing about new products and promotional offers. You can always unsubscribe or opt-out of receiving these communications at any time, and instructions for doing so will be included in each message you receive.

We do not sell, rent, or share your personal information with third parties for marketing purposes, except as necessary to operate our business or when we are legally required to do so. We may share your personal information with trusted service providers who assist us in operating our business, such as payment processors, web hosting service providers, and data analytics companies.

TERRAGENE will treat and process such personal information in accordance with its Privacy Policy.

Likewise, TERRAGENE may aggregate and anonymize the collected information to generate statistical and analytical insights. This data may be used for research, marketing or any other lawful purpose, but will not contain personally identifiable information.

Cases in which TERRAGENE may share your personal data:

● TERRAGENE may engage third party service providers to assist in collecting and processing information on its behalf. These service providers will be subject to corresponding confidentiality and data protection obligations.
● TERRAGENE may disclose collected information in response to legal requirements, such as a court order or government request, or to protect its rights, property or safety, as permitted by law.
● TERRAGENE may share your personal information with third parties in connection with the sale, purchase, merger, reorganization, liquidation or dissolution of Terragene or a business unit, or in similar circumstances. If any of these situations occur, we will take appropriate measures to protect your personal information.
● TERRAGENE may share your information with your permission or if you request it.

Data storage location:

All data stored through the website will be managed in accordance with strict security and confidentiality policies. In cases where the data is handled by third parties, TERRAGENE ensures that they respect the confidentiality of said information.
implement appropriate cybersecurity measures and systems and use all reasonable efforts to maintain the cybersecurity of the website.

Generally, your personal information will be stored in Terragene databases or in databases maintained by our service providers that meet appropriate security standards.

Although we take security measures to help us protect your personal information from unauthorized disclosure, misuse or alteration, as with all networks connected to the Internet, we cannot guarantee the security of information transmitted over the Internet and do not We assume no liability for any breach of security beyond our reasonable control.

Data retention time:

We only retain your information for as long as reasonably necessary for the purposes set out in this Privacy Notice and to comply with our legal obligations. We have internal rules that establish how long we retain information.

Your rights:

Right to Information: Any person may request information from the control body regarding the existence of files, registries, bases or personal data banks, their purposes and the identity of those responsible.
Right of Access: You can ask TERRAGENE to confirm whether it is processing your personal data and, if so, access that information, including the purposes of the processing, the categories of data processed, the recipients, the retention period, your privacy rights. rectification, deletion and limitation of processing, as well as your right to file a claim and the source of your data, and whether it is used to make automated decisions.
Right to Rectification, Update or Deletion: You have the right to request that your inaccurate personal data be rectified, updated or deleted.
Right not to provide sensitive data: Sensitive data are those that reveal your racial and ethnic origin, political opinions, religious, philosophical or moral convictions, union membership and information regarding your health or sexual life. This is especially protected personal data, which is why no one can force you to provide it.
Right to File a Complaint: If you have any problem with the processing of your data, you can file a complaint with the competent data protection authority. We are committed to addressing and resolving any concerns you may have.


If you have any questions about this Policy, a Specific Privacy Statement, or our use of your personal information, or if you believe that TERRAGENE has misused any of your or third-party intellectual property, you may contact TERRAGENE Regulatory Compliance Department by sending an email to [email protected].

If you are not satisfied with our response or believe that our processing does not comply with data protection law, you can lodge a complaint with the data protection regulator in your country.

Changes to this Policy and our Privacy Statements:

Changes to this Privacy Policy will be posted on this web page, along with information about any material changes. TERRAGENE reserves the right to update or modify this Policy and the Specific Privacy Statements at any time and without prior notice. Modifications will apply only to personal information we collect after publication.

This Policy was last reviewed on May 30th 2024


TERRAGENE considers your privacy and the protection of your personal information extremely important. For this reason, it wishes to ensure that such information is held in a place of trust. This Privacy Policy (hereinafter referred to as the “Policy”) has been developed to ensure the security of your information. This Policy describes how your information is collected, used, disclosed, transferred and stored.

Please read this Policy carefully and if you do not accept all or part of any of its terms, you should leave the Website, stop using any material you have obtained from it in the future and avoid entering or submitting any personal information to it.

The Policy applies to personal information of the users that TERRAGENE collects and uses through your interactions with it, such as when you visit the Website, use the products or services it offers, purchase products, communicate with customer service or interact as customers or suppliers, online or offline.

Which personal information is collected and when?

When you visit the Website, interact with the site, create your account, purchase products, request information, submit information, use online chat, contact consumer services, request to receive communications and/or notifications about Products, TERRAGENE may require certain information from you, as follows:
• Contact information: Name, postal address, phone number, email address, contact preferences, device identifiers, IP address, location, profile information, and billing information;
• Information about your preferences, settings and configurations, Internet Protocol (IP) address, browser, operating system, computer or mobile device or browsing and visitor patterns in online interactions;
• Access and account information: user name, password and unique user ID
• Personal information: Gender, hometown and date of birth;
• Curriculum Vitae: academic background, work experience, training, skills, qualities and references;
• Images, photos and videos that you authorize.

TERRAGENE has technical protection methods for the information provided and will only allow disclosures in strict compliance with the related regulations.


In compliance with current international regulations, TERRAGENE does not allow people under the age indicated by the regulations of the country in which they reside to register on the Website. The consent of the legal representatives shall be required for minors to interact in and with the Website.

Why and how does TERRAGENE use and process your personal information?

The personal information collected from you is used for the following purposes:
• Properly provide the functions of the Website;
• Communicate and receive information about products, events and other promotional objectives;
• Store your preferences and settings for future interactions and communications;
• Resolve queries and requests that you send to TERRAGENE;
• Register people who visit the TERRAGENE Website and/or its social networks, and obtain statistical data;
• To deliver personalized messages, special offers and particular announcements;
• To protect the property, safety and rights of TERRAGENE and/or third parties.

Sharing of your personal information

Occasionally, TERRAGENE may share the personal information provided by you with third parties in order to optimize your navigation and interaction with the Website, improve your experience and offer you an efficient product delivery service. In such cases, these third parties are required to manage this information in accordance with the applicable legislation, ensuring strict confidentiality. TERRAGENE doesn’t sell personal information and the data won’t be shared with third parties to obtain economic benefits or of any other kind.

Furthermore, TERRAGENE will use your personal information for the following purposes:

• To share with other companies of TERRAGENE Group in order to fulfill the aims previously mentioned and according to the described conditions;
• To deliver it to third parties providers of services that manage personal information on behalf of TERRAGENE (e.g. information related to credit and debit cards and other means of payment, shipments and deliveries) in order to operate and provide specific services and functions, to deliver e-mails, to research and analyze, as well as to coordinate brand and product promotions;
• Hand it over to other third parties only to the extent necessary to
• Comply with government, judicial or other applicable law requests;
• Prevent illegal uses of the Website;
• Develop defenses against third parties’ claims; and assist in the prevention and investigation of fraud.

TERRAGENE will take all necessary actions to comply with any legal requirements for personal information transfers to recipients in countries within and outside the European Economic Area (EEA) or Switzerland. TERRAGENE applies a variety of measures to ensure that your transferred personal information receives adequate protection in accordance with data protection regulations, including signing EU Standard Contract Clauses, verifying that the recipient has adopted the company’s binding clauses or has signed up to the EU-US and Swiss-US Privacy Shield, among others.

Disclaimer of commercial communications

You may cease to receive advertising communications from TERRAGENE at any time, using the link provided for that effect in the footer of the advertising emails. Alternatively, if you fail in this process, you have the option of contacting TERRAGENE by email at [email protected] requesting the cessation of such communications.
Protection and management of personal information
All personal data that you upload to the Website and/or to the Social Networks of TERRAGENE, in your interaction with them, will be exclusively managed by TERRAGENE, according to strict security and confidentiality policies, and encrypted digital platforms such as SalesForce or Google Analytics may be used for such purposes.

TERRAGENE shall keep your personal information for the time necessary to comply with the purposes for which it was collected, unless otherwise specified by law.

You have the right to:
• request access to your personal information;
• require correction of your personal information in case it is incomplete or inaccurate;
• ask for the deletion of your personal data;
• object the processing of your personal data for legitimate and imperative reasons related to your personal situation;
• revoke your consent to the processing of your personal information at any time;
• withhold your personal information processing, including it use for direct marketing purposes.

Amendments to this Privacy Policy

Both the applicable law and TERRAGENE’s practices change over the time. If TERRAGENE intends to update this Policy, the changes made shall be published on the Website. Therefore, TERRAGENE recommends that you keep yourself updated.

This Policy was last updated on July, 1st 2020.

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